Caribbean Airlines has advised that the problem with the Amadeus Passenger Service system, which earlier affected its reservations and online services, has been resolved.
The airline says that all services at Caribbean Airlines ticket offices, Call Centers and online, are fully restored and back to normal.
Earlier today the airline had said that the global outage had affected its ticketing, online and at ticket offices.
The cause of the outage has not been disclosed.
Caribbean Airlines has advised that due to a global outage currently being experienced by Amadeus that is affecting all airlines using the Amadeus system, Caribbean Airlines is temporarily unable to ticket
customers at ticket offices, the call center or online.
The airline is apologising for any inconvenience caused and says it is in regular contact with Amadeus as they work to resolve this matter.
It says it will advise customers once the systems are restored to full operation.
Caribbean Airlines lost more than a quarter of a billion dollars flying the London route between June 2012 and January 2016, according to Prime Minister Dr. Keith Rowley.
Dr. Rowley was speaking in the Parliament on Wednesday evening on a motion to vest the assets of Petrotrin into three companies which will comprise the restructured entity.
In responding to the opposition’s position that it would not have shut down the state-owned refinery, Dr. Rowley referenced Caribbean Airlines’ London route.
Caribbean Airlines has reported its unaudited financial results for the nine months ended September 30, 2018, which shows the airline has moved into an operating profit and is net income positive for the year-to-date.
The unaudited accounts for the nine months to September 30, 2018 show Earnings Before Interest and Taxes (EBIT) of positive TT$96 million - this is comprised of TT$118 million on international and other operations and negative TT$22 million on the domestic air bridge.
Caribbean Airlines says it has become aware of a post currently circulating on social media by an entity called “Trini Gyul Restaurant & Bar” with its address at 112-16 Liberty Ave South Richmond Hill, NY 11419, which claims that it is collecting specific items for victims of the recent flooding in Trinidad.
The post goes on to claim that Caribbean Airlines is shipping these items for free once goods are dropped off at that location.
More Caribbean Airlines domestic flights continue to be disrupted by the adverse weather conditions at both Piarco and Arthur NR Robinson International Airports.
Passengers trying to get to the airport in Trinidad have been unable to pass through flooded routes.
Caribbean Airlines, in a statement earlier today, said all affected passengers are being accommodated on alternative flights.
In addition, the airline said it will begin to operate a jet service from 1.45 pm today to clear the backlog of passengers.
Caribbean Airlines advises that due to impact of the adverse weather conditions the following flights for October 20 and 21, 2018 are affected:
CANCELLED FLIGHTS OCTOBER 20TH
1522 Port of Spain to Tobago
1523 Tobago to Port of Spain
1526 Port of Spain to Tobago
1527 Tobago to Port of Spain
1528 Port of Spain to Tobago
1529 Tobago to Port of Spain
1530 Port of Spain to Tobago
1531 Tobago to Port of Spain
1532 Port of Spain to Tobago
1533 Tobago to Port of Spain
1536 Port of Spain to Tobago
Caribbean Airlines says that due to Tropical Storm Kirk, four flights for Thursday September 27, 2018 have been cancelled.
The flights are
BW 434 Port-of-Spain to St. Lucia
BW 435 St. Lucia to Port-of-Spain
BW 412 Port-of-Spain to Barbados
BW 413 Barbados to Port-of-Spain
Passengers are being advised to contact CAL's reservation offices for rebooking on the next available service.
Caribbean Airlines says a bird strike occurred with one of its Boeing 737-800 aircraft operating flight BW 552 bound for JFK International Airport, New York from Argyle International Airport, St Vincent, on Wednesday.
In a statement issued on Thursday, CAL says the flight crew followed the standard operating procedures and the aircraft returned safely to Piarco International Airport, Trinidad, where it was taken out of service for maintenance by the airline’s engineers.
It says no emergency landing was declared.